Frequently Asked Questions
DO YOU HAVE BATTING AVAILABLE?
We have a selection of Hobbs Batting including Hobbs Heirloom Premium 80/20, wool and cotton. We also have Hobbs Tuscany Cotton, Tuscany 80/20 cotton/wool, Tuscany 100% Wool and Tuscany Silk (90% Silk, 10% poly). We also have Quilter’s Dream batting available in poly, cotton, 80/20 cotton/poly, wool, bamboo blend and silk blend. We continue to test other battings.
CAN I PROVIDE MY OWN BATTING?
Yes. However, keep in mind if you are shipping your quilt top, backing and batting to us, the cost to ship will be greater and it may be more cost effective to purchase our batting.
CAN I SELECT MY QUILTING DESIGN?
Yes. You can view our library here. If you do not see a design you like or need help picking a design, we can make suggestions or locate a design based on your description. Your options with be discussion during your consultation call or if you live in the St. Louis, Missouri area, you can Contact Us to arrange an in person consultation.
WHEN CAN I EXPECT TO RECEIVE MY COMPLETED QUILT?
Quilts with Edge to Edge designs ship within two to three weeks of arrival. Smaller quilts may ship faster. We strive for a 10 business day turn-around, however, during busy times, this may not be possible. If your quilt is delayed for any reason, you will be notified with a new anticipated ship date.
Semi-custom quilts generally ship within three to four weeks. If your quilt is delayed, you will be notified of the new anticipated ship date.
WHAT IS THE SHIPPING COST FOR MY COMPLETED QUILT?
As a courtesy to my customers, I pay up to the first $15 for return postage. In most cases I can use the USPS priority flat rate mail boxes. If your finished quilt does not fit the USPS priority large mail box, or the necessary packaging and weight exceeds $15 to your location, you only pay the difference. For example, you live in Minnesota which is Zone 4 from Missouri and your package weighs 10 pounds, postage is under $15 so there is no additional postage charge. Say you live in Idaho, a 10 pound package to your zone is about $30, so you would pay $15.
Have another question?
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